01
Claim Investigator
Find the right claim route
Describe the moment in plain language. Get Form 31, 19 or 10C, the reason, the documents and the expected path together.
EPFO member services · restructured
Know what is true. Know what to do next.
A calmer front door for your provident fund, built around the moments that matter: a claim, a missing detail, a new job or a payment you are waiting for.
03
Languages
04
Clear answers
01
Member view
One clear service map
EPFO / 02Structured information with 0 veils
The answer, the meaning, the next move and the owner stay together on every important screen.
01
Fact
What the record says
02
Meaning
What it means for you
03
Next move
The action you can take
04
Owner
Who moves it forward
Filed for the memberReady to begin
The member desk
Everything important, in one view.
Open the right tool without decoding a portal menu. Each service tells you what it does, what you need and where the next step lives.
Open service
02
AI for You
Make documents understandable
Check document quality, explain a rejection risk and turn bureaucratic instructions into your next action before submission.
03
QR Buddy
Carry a safe status link
Create a scan-friendly claim receipt for family, a helpdesk or an employer without exposing sensitive account details.
04
Passbook, reconciled
See the money trail
Read employee, employer, pension and total contributions in one timeline, with the balance explained instead of buried.
05
Account health
Catch blockers early
See UAN, KYC, bank, nominee and exit readiness before a missing detail delays the next claim.
06
UAN & KYC help
Recover the basics
Find your UAN, understand identity and bank requirements, and know which detail needs employer approval.
07
Grievance desk
Escalate with context
When a live resolution is needed, move to the official EPFiGMS channel with your receipt and timeline ready.
The member journey
Less decoding. More moving forward.
A public-service experience that respects your time, language and bandwidth.
01
Tell us what happened
Write “I need cash for a medical emergency” in the words you already use.
02
Get the right route
See the form, eligibility note, expected timeline and required documents together.
03
Keep the receipt
Track the same request from submission to disbursal with a human-readable checkpoint.
Designed for the real moment
Mobile-first, bilingual by default and light enough for a variable connection.
Passbook
Claims
Timeline
Safety
EPFO v2 · Front page